Key takeaways
- Amazon is deploying innovative smart delivery glasses, which provide delivery information directly in a delivery driver’s field of view.
- By displaying navigation, package details, and customer instructions in real time, the glasses help drivers stay focused on their surroundings.
- The glasses are designed with the privacy of both community members and drivers as a priority.
- Amazon plans to deploy 5,000 smart delivery glasses this year, with a goal to expand to more than 20,000 by the end of 2027.
If you’ve ever watched a driver deliver a package, you know how much information they need at every stop. Today, drivers rely on a handheld delivery device to confirm addresses, check delivery instructions, and snap proof-of-delivery photos. It works, but we thought we could make the experience even better.
So we invented one. After exploring a range of different approaches, we landed on smart glasses because they solve the core problem: They put everything a driver needs directly in their line of sight, using a design that’s comfortable and familiar, so their hands are just carrying packages and their eyes stay up.
The glasses guide drivers through each step, from confirming the right packages are in the van to surfacing customer delivery preferences on the walk to the delivery location to capturing proof of delivery automatically. All without needing to reach for a delivery device.
More than 300 Delivery Service Partners (or DSPs—the small businesses that deliver packages to Amazon customers) and hundreds of their drivers have used these smart glasses since 2025, and the feedback has been strong.
As we expand the program, we want to share more about how the glasses work and why we built them, so if you see a driver wearing them in your neighborhood, you understand a bit more of the magic behind the new technology.
From van to doorstep: How Amazon’s smart delivery glasses work
The smart glasses support drivers through every step of a delivery, turning their surroundings into simple, timely prompts on the display. The experience starts the moment a driver parks their van. There’s a small display on the inside of the glasses that activates automatically, showing how many packages are associated with that stop and confirming each one as it’s selected from the van using the barcode on the label, just like a driver would otherwise do with their delivery device.
On the walk to the delivery location, navigation and delivery instructions (like gate codes, access instructions, preferred drop-off locations) appear directly in the driver’s field of view instead of on a delivery device that they would have to either carry alongside the package or pull out of their pocket on the way.
The glasses can also flag potential issues, like a paw-print icon with an audio alert when delivery data indicates a pet may be present, or a warning if a package is being left at a location that doesn’t match the delivery address. They also support prescription and transition lenses that adjust to changing light conditions.
"I felt safer the whole time because the glasses have the info right in my field of view," said Kaleb M., a driver working for Maddox Logistics Corporation in Omaha, Nebraska, who tested the technology. "Instead of having to look down at a phone, you can keep your eyes forward and look past the display. You’re always focused on what’s ahead."
Designed with privacy at the center
Privacy has always been a priority at Amazon, and we built privacy into these glasses from the start. They’re designed to comply with or exceed all applicable laws and regulations, and here’s a bit more about some of the privacy features built in.
For customers: Every image captured by the glasses is automatically anonymized, and potentially identifying information like faces and license plates is detected and blurred. The camera captures still images only, and there’s no video or audio captured at all. The blurred images are encrypted, accessible only to a limited number of people who need them to improve the delivery experience and reduce delivery errors, and automatically deleted after a short retention period.
No third parties ever process or review the imagery. Proof-of-delivery photos work the way they always have: You get confirmation your package arrived, now captured hands-free with these protections already applied.
For drivers: Wearing the glasses is entirely optional. They include a dedicated privacy switch to turn the camera off whenever drivers choose, such as on a break or during lunch, and no images are captured while driving between stops.
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How Amazon’s smart delivery glasses are always improving
As we do with anything we build, we work backwards from customer needs, invent on their behalf, listen to feedback, and constantly improve. In this case, hundreds of drivers shaped the design through ride-alongs, lab tests, and pilot programs, and their feedback led to improvements like moving the computing hardware and battery off the headset into a small controller worn in the delivery vest to improve comfort over a full shift.
That small controller houses a swappable battery for all-day use, and a dedicated emergency button in case something unexpected happens along the way, like a loose pet in the front yard. Since our first prototype, we’ve made hundreds of updates to both the software and the hardware, and they keep getting better.
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What’s next for smart delivery glasses
We’re always looking for new ways to make deliveries safer and more efficient, and smart glasses are a part of that effort. We plan to deploy 5,000 devices this year, with a goal to expand to more than 20,000 by the end of 2027, and we'll continue innovating and investing in the technology that helps DSPs and drivers do their best work.
Next, learn how Amazon is investing in the Delivery Service Partner program to support DSPs and their Delivery Associates.
Update: This article was originally published on October 22, 2025. It was updated on October 23, 2026, to reflect the latest information about the technology.
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